Return & Refund Policy

Thanks so much for purchasing our products. so sorry if our products didn't meet your satisfications. All of our products are supported by the return policy except the accessories and the used products. Before you apply to return or refund, please read our Return & Refund policy to confirm that your order is supported to be returned.

Return & Refund policy

• There is no artificially damaged.
• All parts and accessories must be in the original package and no item missing.
• Returning or Replacing can be processed within 30 days after receiving your product.
• If you request a return caused by a product defect, please contact us. We will replace the new product or process the refund for you.
• Shipping fees are non-refundable and the cost of return shipping is borne by customer.
• Free shipping order will be deducted the original shipping fee upon the refund. The return shipping fee need to be paid by yourself.

Item Weight	≤ 10 lb	11 lb - 20 lb	20 lb- 30 lb	≥ 30 lb
Shipping Fee (Original)	$25	$50	$80	$100

 

• If you request a return & refund, we will charge you a service fee based on your payment amount. The fee mainly caused by the product value impairment and restocking fee.

Product price	0-$99	$100-$299	$300-$599	$600-$899	≥$900
Service fee	$20	$50	$80	$120	$200

 

If you request a return caused by a product defect, we need a video to confirm this and keep it as proof. Please send it to our email address. We will replace or refund for you. Thank you for your cooperation.

Refund Unavailable & Delay

We cannot refund if it occurs one of the following situations.

• Send products to the wrong address (including “return to sender”).
• Choose the return method for cash on delivery.
• Order the accessories or used machine.
• Our website does not support return of one-time products (face mask .etc)
• The machine can only be replaced once without special situation, and the refund service will be unable to provide after replacement.
• Logistics lost orders. We will submit claims to the express company on all orders that are not received. And we need our customers to provide a Claim ID. We will not reprocess refund until here is a resolution received from the express company. We can re-send a product to you if you want.

Refund Process

1. Contact us: info@oxygencollection, let us know your order number and the reason for the refund.
2. If you want to claim a return for quality issue, we need a video to confirm this and keep it as proof.
3. We will confirm your application for returning or replacing
4. Sending the product back, and please email us the tracking number.
5. The refund will be completed within 48 hours after we receive your return product.

Note: Please contact us by email before returning. Please do not send the product back to the original shipping address on the package. It is not our return address. If you return the product to that address, the return process cannot proceed normally.

Refund Time & Attention

The refund time will be different because of the PayPal or bank transfer system. If the refund time beyond this time limit, please contact the PayPal or your issuing bank for further information.

• Refund Method: The refund will be processed to only your original account.
• Refund time: PayPal: The refund will takes 1-2 business days to arrive.

Incorrect Shipping Address

If you type in an incorrect address online and cause the delivery fail, we are regret about that. After confirming the parcel can arrive to our warehouse, we will re-send a new product to you, and we need to charge you the shipping fee for the re-sending package.

Abnormal Situation

If you request a return caused by a product defect, we need a video to confirm this and keep it as proof. Please send it to our email address. We will replace the new product or process the refund for you. Please contact us within 30 days of receiving your parcel.

If you receive an incorrect product or miss accessories in any order due to an error on our part, please give us a picture for the items you receive, we will replace or resend it without additional charge. Please contact us within 3 days of receiving the item to arrange replacement.

All of the products are guaranteed to be in good quality when you receive them. If the received product is damaged during shipment, please give us a picture for the items' damage, we will replace it without additional charge. Please contact us within 3 days of receiving to arrange replacement.

How to cancel order?

Before shipment: please email us ASAP, and name the mail"Cancel Order". We always handle this kind of emails firstly.

After shipment: unfortunately the order cannot be canceled after shipment. Please firstly email us to ask the return address and sign the package, and then sent it back to the certain return address we give you.

How to exchange the product?

Replacing will be processed within 30 days after receiving your product. Please contact us by email to inform us of the product, your order number and model you want to exchange. Then please send the previous product back firstly. We will arrange to send the new product after receiving your return package and confirming your shipping address.

How can I return the product?

Please contact us at the first time info@oxygencollection.com

 

If you have any questions about our Return & Refund Policy, please feel free to contact us, we are glad to discuss this policy with you.